Escher has shared its vision for enabling posts to embrace digital transformation and drive superior customer experience with greater speed and better economics.
Nick Manolis, chief executive officer of Escher said: “Today’s postal customers have options for doing business, and we are focused on helping postal operators and couriers meet customers’ high expectations by evolving into digitally-driven, multi-channeled organisations. The Escher platform goes beyond a counter solution in posts’ retail stores. We help posts meet customer demands on their terms.”
Escher provides a customer-focused platform for postal and courier operations with 35 postal and courier customers globally.
The software enables them to compete with private shipping companies. It also enables transactions to continue when the network loses power or goes down.
“At Escher, we understand postal and courier operations and the pressures and constraints they face, and we have invested over $80 million in R+D for customer-focused technology. We are dedicated to helping modernise postal and courier operations using the expertise we have gained over two decades in helping to transform over 35 postal and courier operations globally and processing more than two billion transactions annually,” added Manolis.
Customer-Focused Engagement Platform
With Escher, post customers can complete their business in several ways -including at third-party locations, kiosks, expanded pick-up drop-off (PUDO) locations and mobile point-of-sale. New points of engagement can be operationalised in hours, services can be rolled out in days and third-party services can be introduced overnight.
Escher also enables posts to do business on any operating system – Microsoft, iOS or Android – allowing posts to extend their operations to any third-party location with a mobile device or even to the customer’s doorstep.
Dedicated to Transforming Posts
Since joining Escher as CEO in October, Manolis has focused on adding industry experts to the executive team and board. Kevin Gilliland, former CEO of retail within Post Office Ltd, recently joined the company’s advisory board. During his time with Post Office Ltd, Gilliland was responsible for converting more than 7,500 Post Offices to new operating models, which played a major role in Post Office Ltd making a profit for the first time in 16 years. Pieter Kunz, a former member of the executive board of PostNL, who was responsible for one of the largest restructurings in the history of the Dutch post, has also joined as an advisor.