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Marek Różycki, Managing Partner at Last Mile Experts, joins me to discuss in-store parcel lockers and in-fridge grocery delivery:

  • Click-and-collect and parcel lockers

  • Location of lockers in-store or near-store

  • Types of articles that can be collected

  • The customer experience and putting the customer in control

  • Returns via parcel lockers

  • Additional purchases made by customers who click-and-collect in-store

  • Walmart in-fridge grocery delivery

  • Security provisions for in-house delivery, including body cams

  • Building trust between a delivery company and customers

  • In-garage delivery

  • What has more potential: in-fridge delivery or drone delivery?

  • Customer response to innovation and technology

  • Insurance and unattended in-home delivery

  • Marek’s prediction for drone delivery