The message to users says:
We have been made aware that some NetDespatch shippers have received notice from Royal Mail that support for the NetDespatch platform for all Domestic, International and Relay services will shortly be discontinued.
We realise this has happened suddenly and appreciate the concern and potential impact this will cause. In addition there appears to be a great deal of uncertainty and confusion so we wanted to give you a clear picture of the current state of affairs.
- Royal Mail unilaterally terminated their contract with NetDespatch on 28th March 2019 giving the minimum notice of three months
- Royal Mail have informed you that you must move to a Royal Mail managed shipping solution by 31st May 2019
As a result of these actions it is with regret that NetDespatch will no longer be able to provide Royal Mail services after 31st May 2019 and must therefore terminate our agreement with you, with service ceasing on the same date – 31st May 2019.
We recognise that integrating with an unproven platform may represent a significant challenge given the tight time frame imposed by Royal Mail. Should you wish to continue using NetDespatch services with alternative carriers please contact us by replying to this notice so that we can discuss your options.
NetDespatch Service Team”
Royal Mail acquired NetDespatch in 2015.
Speaking at the time, the then managing director of Royal Mail Parcels, Nick Landon, said: “The acquisition of NetDespatch supports our strategy of providing our customers with leading edge e-commerce software. It allows customers with complex IT estates to integrate with us quickly and with the minimum of effort allowing them to improve the service they offer to shoppers. We are confident that this acquisition will support the continued growth of our parcels business with new and innovative software solutions as the needs of our customers evolve.”