Pitney Bowes and ReBOUND have agreed to work together to provide international returns services for global retailers.
Pitney Bowes will be a primary supplier of return services from US consumers to ReBOUND’s 500-plus retail clients in Europe, the Middle East and Africa (EMEA); while ReBOUND will be a primary supplier for international returns to Pitney Bowes’ 250-plus cross-border retail clients in the US, Canada, the UK and the Asia Pacific region.
“This partnership brings together two leaders in e-commerce logistics services to deliver a world class returns process for hundreds of global retailers and their customers,” said Lila Snyder, EVP and President, Pitney Bowes Commerce Services. “By linking our networks, Pitney Bowes and ReBOUND will expand our collective returns footprint and capabilities, offering a seamless international service for ecommerce retailers and consumers.”
Graham Best, CEO of ReBOUND, added: “The modern consumer, wherever they may be, demands a convenient returns experience and refund process.
“Our technology delivers the intelligent, data-driven returns strategies that are particularly helpful for brands exploring how to attract and retain cross-border customers. This partnership is truly the ideal match at the perfect time, providing us with access to Pitney Bowes’ vast network of brands looking to enhance their own international performance, and offering our own EMEA network a trusted partner for their US operations.”
Pitney Bowes’ capabilities for e-commerce fulfilment, delivery and returns were strengthened in 2017 through its acquisition of Newgistics, the company that developed and launched the Parcel Returns Service (PRS) with the US Postal Service (USPS). Today, Pitney Bowes processes nearly 50 percent of all PRS packages shipped through the USPS and Its fulfilment, delivery and returns network includes 13 operating centres and a national transportation network of more than 50 partners.
ReBOUND manages global returns for leading retailers such as ASOS and Gymshark.