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Plus, companies largely see the continued success of e-commerce giants like Amazon, Alibaba and eBay as potential sources of growth. Posts are becoming a necessary intermediary between these companies and their customers across shipping and returns.

“Post offices are the largest accessible network for customers in each country,” Manolis says. “When Posts take full advantage of this by utilizing self-serve, parcel lockers and third-party PUDO locations they can really position themselves in the best way possible to reap the rewards of the parcel industry.”

5. Deutsche Post DHL is the most admired postal operator in the world – again

When you’re voted the best post for the second year in a row, you know you’re doing something right. It’s an accolade given to Deutsche Post DHL. Given its long history of innovation, it’s not hard to see why.

DPDHL’s commitment to green-friendly services and innovative technology places it at the forefront of the postal industry. It’s the type of projects that give back to customers in more ways than one – and without compromising on the quality of service. The company is setting the pace for the industry and serves as a role model as to how Posts can refocus their mission around the customer experience.

“We see a lot of Posts doing the right thing and making great progress, but with DPDHL, I think they’ve been voted the most admired Post for three reasons,” Manolis says. “They are really investing and transforming to become a parcels business; they’re embracing new technology around e-commerce; and, ultimately, they’re focusing on the customer.”