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SmartPost – the digitalisation of Singapore’s postal operations, has gone ‘live’.

All of SingPost’s 1,000 postmen and postwomen are now using a proprietary mobile app,  in conjunction with Near Field Communication (NFC) tags installed at about 15,000 delivery points. The system allows the tracking of deliveries and electronic signing-over of registered mail in the current phase.

SingPost has also unveiled an integrated last-mile platform called LaMP. The technology brings together retailers and logistics providers to create open eCommerce ecosystems that offer businesses unparalleled control and flexibility with their parcel deliveries. Discussions with several retail and logistics partners to join the platform are at an advanced stage.

Other applications, including mobile notification of delivery status and notification for post office collection due to missed deliveries, will be rolled out subsequently by 2020 in the next phase.

These innovations are key components of SingPost’s digital strategy to connect communities into the future world of eCommerce, building on the reliable and affordable postal services that the Group has provided in Singapore for the past 160 years.

Mr Paul Coutts, Group Chief Executive Officer of SingPost, said, “SingPost has a long and storied history and the business has evolved tremendously over the past 160 years. Yet our fundamental ethos remains unchanged: to deliver the best experience for our customers. In digitalising the postal service, we look to contribute to Singapore’s Smart Nation vision, bringing fresh customer experiences, powerful urban logistics solutions, and opportunities to upskill our people with new capabilities for the future.

“SmartPost and LaMP build on our strong culture of innovation, harnessing technology to enhance our strengths in postal and logistics operations, and advance our position as a global eCommerce logistics and postal leader,” he added.


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