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Mark Fallon, President and CEO of the Berkshire Company, shares his perspectives on the USPS’s Informed Delivery service:

  • How Informed Delivery works (2:00)
  • Update on subscription levels (3:20)
  • How USPS has been promoting Informed Delivery (3:55)
  • The change of focus from the recipient to the sender (5:10)
  • Integrating bill payment into Informed Delivery (6:15)
  • How e-substitution and online payment are affecting letter volumes (6:45)
  • Is Informed Delivery more trustworthy than email? (7:52)
  • Do recipients and senders see value in Informed Delivery? (9:05)
  • Combining digital and physical mailing campaigns (11:40)
  • Is Informed Delivery making mail campaigns too complex? (13:40)
  • What’s next for Informed Delivery? (15:00)
  • What the USPS’s innovative Informed Address service is all about (17:25)
  • Identity fraud and Informed Delivery (21:35)
  • USPS seasonal hires for peak season (24:55)
  • Australia Post’s Mail2Day service (29:15)

Megan Brennan, US Postal Service Postmaster General, shares some comments on the USPS’s full-year financial results and the challenges facing the postal giant. (30:45)

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The Postal Hub Podcast is the weekly podcast for the global postal and delivery sectors. For more information, visit the Postal Hub Podcast website at thepostalhub.com

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